On April 12, 2021, we introduced a refreshed take on our Essentials plans called Scale. However, Graphic Design and Custom Illustrations still remained separate subscription plans.
On January 10, 2022, our Scale plans were discontinued and succeeded by our all-new Graphics plan, which simplified our services by consolidating both Graphic Design and Custom Illustrations under 1 plan. This applies to all subscription plan tiers.
Benefits
No longer limited to a single designated designer
Access to an entire creative team
Access to multiple designer's skills & strengths
Access to both graphic designers and custom illustrators
Under the new Graphics plan, a design team is assigned to your account instead of just one specific designer. Your requests will be assigned to the best possible designer (or illustrator) within that team, depending on your request type.
Having a team assigned to your account enables you to tap into the skills and strengths of multiple creatives!
Turnaround
While you can access more creatives, only one designer (or illustrator) will work on your requests one at a time per business day (for 1 subscription).
If you would like multiple designers to work on your account simultaneously each business day (eg: 2 designers working on your request queue each shift), consider adding more subscription stacks to your account.
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.