Design Pickle’s Pro and Premium plans come with 3 to 4 Designated Designers (1 per service type offered in the plan) depending on which plan you are on.
For our Pro and Premium Plans, upon sign up, there is a Designated Designer assigned to each service the plan offers (Graphic Design, Custom Illustration, Presentation Design - Premium, and Motion Graphics - Premium). These Designers support a portfolio of customers and are supported by Back-Up Designers in the event they are not available which are also assigned upon sign up. While our goal is to have you work with your Designated Designers whenever possible, it is equally important that we ensure your creative requests keep moving. Having Back-Up Designers in place allows for this to happen.
In fact, we don’t just have 2 but 3 layers built into our system that help prevent any bottlenecks you might experience. In the example of a Premium plan, here is how it works:
We highly recommend that you keep your Team Back-Up (learn more here) setting in the ‘on’ position in your company settings so that your work never stops and turnaround times can be maintained.
You will also be able to talk to a Designated Designer inside Slack. This Designated Designer will be one of your Designated Designers, assigned to you based on your self-selected primary service type within your plan. For example, if you have the Premium plan and have indicated that Graphic Design will be your primary service, the Designated Designer in Slack will be your Graphic Design Designated Designer.
Does this mean other customers are prioritized over me?
Not at all! While each designer may have multiple customer requests per day, there is a system in place that ensures each customer will get work done* on their queue per business day so remember to prioritize your queue(*Depends on complexity). Learn more about Single Queue here.
Customer designation is also limited based on how many customers a designer/team can handle. A customer will not get assigned to a designer/team who already has a full roster of customers.
If one customer asks for more work for a particular day, this may be pushed back so as not to affect another customer's queue progress. Likewise, if you request for more work, your request may be pushed back to the next day as it will affect your designer's bandwidth for other customers.
I really need a large project completed asap though. How can I get more work done faster?
You could upgrade your subscription, and take up 2 or more 'slots' from the same designer (if they have enough capacity), or get a different designer onboard your account to speed things up. 2 subscriptions/designers will cost 2x your monthly fee, 3 subscriptions will cost 3x, and so on.
Some customers may find this necessary, while others can maximize their subscription by other means. With proper planning and request queue management, you can get the most out of your subscription and your designer's bandwidth!
To do that, make sure that you give your designer enough lead time to complete your projects, especially if it's a large one, by submitting them well in advance of your deadline. If you'd like to have your request reviewed and get a properly assessed estimate* of completion, or if you'd like to ask if your designer can hit a certain deadline, you can ask your designer directly, or contact the Customer Success team at [email protected].
(*Estimates will still depend on how smoothly the request progress goes, so revisions in between or other priority request added into your queue will delay the completion date.)