On certain days, your designer might be unable to work on your projects due to reasons such as vacation leaves or emergencies.
That's why we have a feature called Team Backup.
Turning Team Backup ON allows your designer's teammate to work on your request.
Switching this feature OFF prevents your requests from being passed on to another designer.
Please note that when you have this feature turned OFF, your requests will not be worked on until your primary designer comes back from their leave. This only applies if they were on leave.
To switch on Team Backup, please follow the steps below:
- Step 1: Go to My Account > Company Settings > Click "Edit"
- Step 2: Select "No" and Save your changes