On certain days, your designer might be unable to work on your projects due to reasons such as being away on vacation or emergencies.
That's why we have a feature called Team Backup.
Turning Team Backup ON allows your designer's teammate to work on your request.
Switching this feature OFF prevents your requests from being passed on to another designer.
Please note that when you have this feature turned OFF, your requests will not be worked on until your primary designer comes back.
To switch on Team Backup, please follow the steps below:
Step 1: Go to Settings > Company Profile > Team Backup
Step 2: Toggle "on" or "off" and Save your changes