HOW TO
Manage your request queue
Understanding how the Request Queue works is important since this is how you know when to expect your completed design requests.
In this article, we'll walk you through the following topics:
What is the Request Queue?
How does the Request Queue work?
In what order are my requests arranged?
How does submission time affect queue changes?
How do I receive request queue notifications/emails?
Let's dive right in!
INTRODUCTION
1. What is the request queue?
Your request queue contains all your requests, which are organized into three tabs: Active, Draft, and Archived.
Active Tab
You can drag and drop your requests to prioritize which needs to be worked on first. Note that changes to your queue must be made one day in advance to take effect during the next production day's shift.
Once the status is set to ‘In Progress,’ your design team has already started working on it.
Draft Tab
This houses all your draft requests. As you build more and more requests, this tab could be filled with tons of drafts you no longer need. Simply click on their checkboxes to delete drafts all at one time.
Archived Tab
This is where all your completed and canceled requests are placed. Completed requests take up space in the Active tab, so to send them to the Archived tab, click the 3-dot menu at the far right of a request, then choose 'Archive'.
REQUEST QUEUE
2. How does the request queue work?
Your queue is where you'll see a list of all your requests. Because it is based on a slot system—requests at the top of your queue will be worked on first, while requests at the bottom will be worked on last—you can drag and drop requests to prioritize which need to be completed first.
Make sure to organize your queue accordingly, as multiple requests/revisions may not be worked on simultaneously unless you have more a higher amount of subscription hours per business day.
Note: Revisions are prioritized by default. If you'd like a new request to be completed first, please inform your design team via Slack or contact our Support Team.
If you want more requests completed each business day, check out this article: I'm in a rush! How can I get more designs completed faster?
QUEUE ORDER
3. In what order are my requests displayed?
In addition to manually setting your request priority numbers and positions, requests will also be ordered based on their Request Status.
Request status order is as follows:
'Attention' requests are placed above all other requests as these require your action:
Provide missing files, attachments, or instructions that may have been overlooked
Answer questions your designer has about your instructions
Think of this like your email inbox - unread messages that need your attention show at the top
These requests will be auto-canceled after 30 days if there is no response received
'For Review' (newly delivered) requests are also placed above other requests as these require your action:
to review the designs so that you can provide design feedback and submit a revision
or to mark the request as complete and give your designer feedback/rating
If no changes are needed, you can simply click the ‘Mark Complete’ button, which will change the request status from For Review to Completed.
If no action is done, 'For Review' requests are automatically marked as complete after 30 days, and completed requests will be automatically archived after another 30 days
'In Progress' requests are placed below 'For Review' requests
This lets you easily see which request your designer is actively working on
In this state, it cannot be changed, moved, or canceled
All requests go through the Quality Review stage to ensure your specifications were met
This stage needs to be completed before your designer can deliver or show previews of your design files
WIP stands for 'Work In Progress'
Requests in this status sit below 'In Progress' or 'Quality Review' requests
'WIP - On Deck' requests, while also an in-progress request, is not currently being worked on
'On Deck' (newly submitted) requests will be placed below ongoing requests
These requests are next in line after 'Attention', 'For Review' and 'In Progress' requests are attended to
Completed requests will be placed below On Deck requests
They will be automatically archived after another 30 days
Example: If you have 3 'On Deck' requests and 1 'Attention' request, the single 'Attention' request will show up on top of your request queue even if one of your 'On Deck' requests has been given priority #1.
Pro Tip:
To keep your Active Request Queue clean, move For Review requests to the Archive tab by clicking the Mark Complete button in your request if they no longer need any further revision.
If your request is Completed but still in the active queue, be sure to press the Archive button to send them to the Archive tab! (Note: The archive button only appears if your request has been marked as complete or its request status is 'Completed'.)
WHEN TO SUBMIT YOUR REQUESTS & REVISIONS
4. How does submission time affect queue changes?
The changes you make to your request priorities must be made one day in advance.
Learning about our Turnaround Time Estimates will give you an idea of when you can expect your designs to be completed.
How do I delete or cancel a request?
Head to your queue and select the request you want to cancel. If the cancel option is no longer available for that request, your design team may already be working on it.
NOTIFICATIONS
5. How do I receive request queue notification emails?
Simply go to your Settings > Notification Settings and toggle your chosen notification setting on or off. We highly recommend that you keep your queue notifications ON though!
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.