Contacting Your Design Team
Do you have a revision or want to leave feedback on your latest design request? Here are several ways to contact your designer or creative team.
| Design Pickle Platform | Design Pickle Chat* | |
4hr (and up) Creative Services | ✅ | ✅ | ✅ with Production Coordinator |
2-3hr Creative Services | ✅ | ✅ | ✅ with Support Team |
2-3hrs Legacy Pro, Premium, Power | ✅ | ✅ | ✅ with Support Team |
All Legacy Graphics | ✅ | ✅ | ✅ with Support Team |
*To learn more about what's included in Design Pickle Chat, click here.
1️⃣ The Design Pickle Platform
Design Pickle Platform (DPP), or the 'Pickle Jar' as it's sometimes referred to, is Design Pickle's request submission portal and is the best place to submit your requests, revisions, and feedback.
The platform lets you have a conversation thread with your designer and keeps your revision feedback organized in one place.
2️⃣ Email
You can also reply directly to your designer's email within your inbox. Your reply is sent via email and to your request thread on the Design Pickle Platform.
Note: Email formatting (font colors/sizes, bold, italics, etc.) will be removed, and all content will be converted to plain text when received in our system. This is why using the Design Pickle Platform is the most recommended.
3️⃣ Design Pickle Chat
Chat is an async messaging channel where you can send messages, share files and images, and coordinate directly with Design Pickle team members.
Learn more here.
❌ What We Can't Do
We have some limitations when communicating with your design team.
No phone or video calls
Our services do not support phone or video calls with your designer. If you're not the best at communicating through written means, don't fret! You may share a screen recording with your designer instead.
✅ Screen Recording (max 3min)
Best for recording your screen along with your verbal notes
Suggested tool: Loom.com
❌ Audio Recording
An audio clip without a screen recording or visual reference to your revision/feedback is not accepted.
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.