In this article, we'll cover:
- What is a queue?
- How to modify your queue
- How cutoff time effects queue changes
- How to receive or turn off queue notification emails
What is a Queue?
Your queue is where you'll manage your requests, as well as the order in which requests are worked on.
The queue is based on a simple slot system. Requests at the "top" of your queue will be worked on first. Requests at the "bottom" of your queue will be worked on last.
Your designer will work through your queue from top to bottom.
From within your queue, you'll also be able to edit or duplicate existing requests and click into requests to reply or add a note to them.
What if I need to modify my queue?
If you need to change the order of your queue, simply click and drag the request you would like to reorder into the slot you want it to be worked in.
Changes to queues must be made before the cutoff time for them to take effect for that day's shift.
I moved something to the top of my queue. Why didn't my designer work on it?
New requests and changes to queues must be made before the cutoff time for them to take effect for that day's shift. Any changes made after cutoff time will be worked on the next work day.
How do I get notifications about my queue?
If you would like to receive notifications about the daily or weekly status of your queue, head to Settings > Notification Settings and select whether you would like queue notification emails on or off.