If you need to copy or re-open your request, all you have to do is use the duplicate feature in the platform! When you use this feature, the latest files attached to your request will also be copied to the duplicated request.
There are two ways to duplicate your request:
1. Through Your Request Queue
Click on the three dots on the right side of your request in the queue, and select Duplicate
If your request is already archived, please open the Archived section to select the request that you'd like to duplicate
2. Within Your Request
Click on the three dots on the upper right-hand side of your request's page, then select Duplicate
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.