If you need to copy or re-open your request, all you have to do is use the duplicate feature in the platform!
When you use this feature, the latest files attached to your request will also be copied to the duplicated request.
Depending on where your request is located in your request queue, please follow the steps below:
If your request is in the Active queue:
Go to your request queue and open your request
Click on the Duplicate & Submit New Request button. This will take you to a copy of your request in a new form.
If your request is in the Archived queue:
Requests that have been marked as completed, closed, archived, or canceled are automatically moved to the Archived section of your request queue.
Go to the Archived section of your requests queue
Click on the Duplicate & Submit New Request button. This will take you to a copy of your request in a new form.
Easy pickle-y!
If you have any questions or clarifications, please feel free to email [email protected] or just hit the chat icon on the bottom-right corner to get in touch with our awesome Customer Success Team!