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Share & Review: How To Use White Label
Share & Review: How To Use White Label

White Labeling using the Share & Review feature!

CJ Robles avatar
Written by CJ Robles
Updated over a week ago

Welcome to our White Label (Custom Branding) guide for the Share & Review feature!

White Label is an add-on subscription exclusively for Pro, Premium, and Power plan subscribers. You can add it to your account by visiting your Company Settings page. See the FAQs below for more information.

This guide will walk you through customizing your Share & Review pages by adding your own domain, logo, and primary brand color.

Follow this guide to ensure your branding is consistent and professional.

  1. To access the custom branding options, you need an active White Label add-on subscription.

  2. Head over to your Company Settings page to enable the add-on.

  3. Once enabled, navigate to the White Labeling page to set up your custom branded experience.

Follow these steps to add your own custom domain:

  1. Enter your custom domain in the "Custom Domain" field. This can be a root domain like yourdomain.com or a subdomain like review.yourdomain.com. You must own the domain and have access to its DNS settings.

  2. When you hit 'Save' after a few moments refresh the page to see the CNAME record you need to add to your domain's DNS settings. Follow the instructions to update your DNS settings by adding a CNAME record pointing to our platform. (See: Share & Review: How to Update Your Domain's DNS Settings)

  3. Once the DNS changes have propagated, your custom domain will be linked to the Share & Review feature, and you will see ‘Connected’ next to your domain.

Note:

We will not send emails to your collaborators from your domain.

Any email notifications will be sent from a generic domain.

If you need to change your custom domain, you may follow the steps above. However, any active Share & Review Links will be disabled.

Once the new domain has been connected, you can re-enable any Share & Review Links, which will then use the new domain.

For every Share & Review Link you create, you can choose to use custom slugs to further personalize your links. for example for different clients or projects.

  1. Click on the Share button

  2. Next, click ‘Customize link’ to add up to 2 unique slugs. Use these for client names, campaign names, or other identifiers. In this example, we used 'halloween' and '2024'

  3. Your Share & Review Link with custom slugs will look like this: yourdomain.com/share/halloween/2024/fsk3f33k3m83

Note: Custom slugs are optional. If you edit a Share & Review Link without any custom slugs after sharing it, both links will still work, with or without the custom slugs.

You can set one primary brand color, which will update any primary buttons or links throughout the experience.

  1. Enter the HEX code of your primary color into the box.

  2. Preview the color to ensure it matches your brand guidelines.

  3. Save your changes to apply the brand color.

In addition to setting a primary color and custom domain, you can upload one logo or custom image, which will replace any Design Pickle branding across the Share & Review experience.

  1. Click the "Upload" button to select your logo file from your computer.

  2. Ensure your logo meets the recommended dimensions and file size for optimal display quality.

    • Recommended dimensions: 1024 x 1024px.

    • Any logo bigger than this will be automatically resized.

    • Formats: JPG or PNG only.

    • Max size: 500kb

  3. Click the ‘Save’ button once the upload is complete.

Here is where your logo will display, along with any custom colors:

Your logo and colors will also display on login, signup, and password reset pages that your customers may access.

Here are some tips to make sure your branding looks awesome!

  • Consistent Branding: Ensure that your logo and brand color align with your overall brand guidelines. This creates a cohesive and professional appearance for your customers.

  • Logo Specifications: For the best results, use a high-resolution logo with a transparent background. This ensures your logo looks sharp and blends well with different backgrounds.

  • Color Contrast: Choose a primary brand color that provides good contrast against the background of your Share & Review pages. This ensures readability and visual appeal.

Here are a couple of ways to troubleshoot common issues with white label share & review:

  • Domain Propagation: DNS changes can take up to 48 hours to propagate. If your custom domain isn’t working immediately, please wait and check again later.

  • Logo Display Issues: If your logo doesn’t appear correctly, check the file format and dimensions. Ensure the file size isn’t too large and that the image is clear.

Can I subscribe to White Label with a Graphics Plan?

No, only accounts with a Pro, Premium, or Power plan may add-on White Label for Share & Review.

How many White Label add-ons do I need?

You only need one add-on per account, regardless of the number of subscriptions in it!

Will my White Label add-on be billed separately from my subscription plan(s)?

Yes! You may have a different billing term for your White Label add-on.

The billing options are monthly, quarterly, or annually.

If I switch to a Graphics plan, what will happen to my White Label add-on?

If your account does not have at least one Pro, Premium, or Power subscription, your White Label add-on will become invalid, and you will not be able to use this feature even if you have a Graphics subscription. No refunds are eligible for invalid White Label subscriptions.

If I cancel or put my account on hold, what will happen to my White Label add-on?

Your account will be canceled or put on hold at the end of your main plan's (Pro, Premium, or Power) subscription period. If your main plan and your add-on have different billing dates & cycles, any leftover time on your White Label add-on will become invalid. No refunds are eligible for invalid White Label subscriptions.

Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.

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