What Is Slack?
Slack is a real-time messaging app. When you join our Pro or Premium service, you’ll be invited to join our private Slack Workspace. In this group, you’ll have your own channel that connects you with one of your Designated Designers. Remember, this Designated Designer is only one of the Designated Designers for your plan, your single point of contact in Slack, and is assigned based on your self-selected primary service type within your Plan. For example, if you are a Pro customer and you indicate that your primary service type is Custom Illustrations (CI), you will be assigned to a CI Designated Designer/Artist in the Slack channel. This can be changed if your primary service changes by reaching out to our Customer Success team at [email protected].
What should I be using Slack for?
On this channel, you’ll be able to talk with one of your Designated Designers and leave messages, feedback, or other notes for him/her while they’re offline. While your primary Designated Designer can help with questions related to services/requests other than your self-selected primary service, please note that this can take time and cause delay. For questions and/or revisions regarding requests that are not related to your primary service, you may also use the Design Pickle Platform for better efficiency.
Tags and When to Use Them
Tags are a feature in Slack that let you notify certain people or groups that you've left a message for them. To use tags, simply use the "@" symbol followed by applicable handles. Examples below:
Talking to your Designer: Hey @Jessica, I just wanted to let you know I submitted a request for our latest ad campaign. Let me know if you have any questions!
Talking to your Account Executive: @KevinBrandt I have a question about billing and was hoping you could help me out.
@here will notify anyone active in that channel of your message
@channel will notify everyone in that channel, regardless of whether they're currently online or not
Emojis, Uploading Photos, and Other Fun Tips and Tricks
We encourage the use of emojis! We're obviously partial to the dancing pickle emoji, but feel free to be playful and creative, practical and straightforward, or whatever fits your mood.
We also love photos and uploads. To keep things organized, though, be sure to upload any photos or images relevant to your creative request into the Design Pickle Platform rather than into Slack. Of course you can use Slack to send attachments or images that you may have forgotten to add into the original request, but the more you put into DPP the better information your designer has upfront.
Since you're in a private Slack channel with your creative, only people in that channel will be able to see any ongoing communications.
Keep your conversations organized by using threads in Slack. Click here to see how.
If you need any additional help, there are a whole bunch of guides published by Slack, available here: https://get.slack.help/hc/en-us/categories/202622877-Slack-Guide
Downloading Slack & Getting Set Up
Once you've been onboarded to our Pro or Premium service, you'll be sent an invitation to join us in our Workspace. Upon accepting your invitation, you'll be prompted to fill out your profile. Here, you can add some details about yourself and upload a profile photo so your designer(s) can see who they’re working with! Note that you will be able to access your Slack channel through the desktop app or the web app. Slack also offers a mobile application that is available in your phone's application store.
Our creatives are available during their shift hours (see: Time Zones and Cut-Off Times). Any messages left outside of your creative's shift will be answered during the next work shift.
You may add up to three of your team members (including yourself) into your Slack channel; however, it is important to have a point person in your chat group that your creative can turn to if multiple team members submit requests at the same time. This way your creative will follow the point person’s instructions on which requests should be worked on first as it is not a guarantee that several urgent requests will all be delivered same-day.