If you’re an existing client with an Active or On Hold account, you may follow the steps below to download your design files. We'll cover:
How to download one file
How to download all files in one version
How to download all files in all versions
How to download your files via email
FAQs
Select the version that you'd like to download in the drop-down menu for Delivered Assets
Click on the Download Icon on the right side of the screen
Your download will begin
Select the version that you'd like to download in the drop-down menu for Delivered Assets
Click on the Download Assets button
This will automatically start downloading a zip folder folder with all of the files from your chosen version
Select All Versions in the drop-down menu for Delivered Assets
Click on the Download Assets button
This will automatically start downloading a zip folder folder with all of the files from all versions of your design request
Search for the request title or ticket number of your request in your email inbox, then click on the download link to download your files.
I've canceled my subscription but I can still log into my account. Can I download my files?
No, you will not be able to access your requests and files through the Design Pickle Platform, nor will your files have guaranteed storage unless you continue to have an Active/On Hold account.
Why must I pay the On Hold fee to get the designs I've already paid for?
Your request download links have been delivered to you upon completion, and by that time should have been saved on your end. If you lost your files or need to re-download them, you may put your account On Hold. The $14.99 per month fee covers the cost of access to our platform and our file storage service. (Note: We do not guarantee to store files for canceled subscriptions.)
I've already canceled but I need to recover my files, is there a workaround?
The only workaround to accessing your past design files is searching your email for the download links sent to you. Then simply click on the download link to download your files. As we do not guarantee storing files for canceled subscriptions, we also cannot guarantee how long the download links will continue to work, since canceled accounts mean all services have been terminated for the account, including cloud file storage.
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.