What is Slack? Why should I use it?

Slack is a real-time messaging app. When you join our PRO service, you’ll be invited to join our private slack group. Here in this group, you’ll have your own channel that includes both you and your designer. 

On this channel, you’ll be able to talk with your designer whenever they’re online and leave messages, feedback, revisions, or other notes for them while they’re offline. Slack will be your primary way of collaborating with your designer in real-time.

Downloading Slack & Getting Set Up

Once you've been onboarded to PRO service, you'll be sent an invitation to join us in our group. 

Upon accepting your invitation, you'll be prompted to fill out your profile. Feel free to add some details about yourself and upload a profile photo. 

Once you've accepted your invite, you'll be able to access your PRO slack channel in one of two ways. Either through the desktop app or the web app. Slack also offers a mobile application available in your phone's application store.

You'll be added to a private channel with yourself, your designer, an account executive, and some members of our production team. 

This private channel is where the bulk of your communication will occur.

Slack Availability

Our designers are available from 9AM to 5PM Mountain Standard Time. Any messages left outside of this time will be answered during the next work shift.

Tags and when to use them

Tags are a feature in Slack that let you notify certain people or groups that you've left a message for them. 

To use tags, simply use the "@" symbol followed by your designers, production managers, or Account Executive's Slack handle. 

For example, say you want to get your designer's attention. Her name is Jessica and you want to let her know you just sent in a new request. Here's what you could do:

  • Hey @Jessica, just wanted to let you know I submitted a request for our latest ad campaign. Let me know if you have any questions!

Or if you have a customer service question about billing, you could tag one of our Account Executives like so:

  • @KevinBrandt I have a question about billing and was hoping you could help me out

If you want to get the attention of everyone in your channel, simply type a message that includes either @here or @channel. 

  • @here will notify anyone active in that channel of your message
  • @channel will notify everyone in that channel, regardless of whether they're currently online or not

Emojis, Uploading photos, and other fun tips and tricks

  • We encourage emoji use! We're obviously partial to the dancing pickle emoji, but feel free to be playful and creative, practical and straightforward, or whatever fits your mood. 
  • We also love photos and uploads. Simply drag what you want to share onto the desktop app. You can also click on the + icon in the message bar. 
  • Since you're in a private slack channel with your designer, only people in that channel will be able to see any ongoing communications

Multiple Users

You may add up to 5 of your team members into your Pro Slack channel. 

One feature of having a Pro plan is that you can add team members in your Slack group. Having team members send in requests to your dedicated designer can be great! However, it is important to have a point person in your chat group that your designer can turn to if you and your colleagues sent in requests at the same time.

This is to avoid any confusion regarding prioritization as there are times that some of you will have a request that’s urgent. In that way, your designer will follow the point person’s instructions on which requests should be worked on first as it is not a guarantee that several urgent requests sent in will be delivered on that same day. 

Shared Channels

Already work in Slack and don't want to have to switch groups every time you want to chat with your designer? We can convert your existing Slack channel into a shared channel that both members of your slack group and our team members can access. 

To get started, just let us know via email or Slack that you'd like a shared channel. 

To make the process go faster, your can either invite our group and admin share the channel. When prompted, enter the following details to let our tech team know you're ready to start sharing. 

We can also convert your channel to a shared one as well. Just send us your Slack url and the email address of an admin who can accept the invitation. 

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