Oh no! We’d hate to see you go. First, we’d love an email to firstname.lastname@example.org to hear what’s going on and why you want to hold or cancel. A lot of issues can be quickly resolved once we know about them!
If you must go, simply log in to your account and select “Request Cancellation” under the "Settings" tab to get the process started.
You’ll be prompted to hold your account before the cancellation takes place.