When your account renews, we charge the default or active payment method you have in your account.
After the initial failed payment, our Billing Team will send you a notice. We will make several attempts to charge your card on file every few days.
My payment failed. What can I do about it?
Here are a few options you can try if your payment failed:
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.