Placing Your Membership 'On Hold'
CJ Robles avatar
Written by CJ Robles
Updated over a week ago

Many clients have down periods within their workflow when they may not need Design Pickle's creative services, but will use us again when work picks up.

For that, we offer the ability to place your account On Hold at $14.99 per month.

This includes:

  • Access to your request queue

  • File storage for the duration of your On Hold

  • Work on your requests will only pause at the end of your subscription period, so you will continue to have full access to the creative team until the end of your subscription month, quarter, or year.

  • Renews monthly at $14.99 per month

Once your 'On Hold' takes effect,

  • all work on any active requests and revisions will cease

  • any On Deck requests will no longer be visible until you reactivate.

Example: A monthly subscription is started on January 1, and an 'On Hold' is submitted on January 15. The account will still remain active, and users can still submit & receive requests until January 31. Once February 1 hits, the account will go on hold, and users can no longer submit requests and all work on any active requests or revisions will stop.

Putting your account on hold

You can put your account On Hold by going to Settings > Company Profile and clicking on the Put Account On Hold button.


When will the On Hold take effect?

This will go into effect at the end of your subscription period.

Can I pause in the middle of my subscription?

No, all On Hold subscriptions start at the end of your current subscription period. If you have a monthly, quarterly, or annual plan, your subscription pauses after your month, quarter, or year of subscription ends (respectively).

I have missing requests, where are they?

Chances are, these are your On Deck requests that have had no progress yet. These requests become invisible while you are On Hold, but rest assured they are still in our system and will become visible again when you reactivate your subscription.

Need further help? Email us through [email protected], or click the chat button on the lower righthand-side of this window to chat with us.

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