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When Things Go Sideways...

Let’s be real. Creativity is an unwieldy beast and sometimes things can go sideways.

CJ Robles avatar
Written by CJ Robles
Updated over a week ago

We are all human so here’s a quick reminder on how to get help:

Getting used to working with a remote team takes a different kind of communication style and attention to detail. Before you get stressed, make sure your request is clear and easy to understand.

Sometimes breaking your request down into parts or formatting the information differently can clear up a lot of confusion.

If that doesn’t work…

We are all adults and if your designer missed something, let them know ASAP. They will course correct as fast as possible and work hard to make things right.

If you still feel like there’s an issue that’s not being resolved or is being ignored…

An email to [email protected] will notify the Support Team, and in some cases get a phone call scheduled to discuss the issue. Here we can dive into your experience, see what needs to be fixed and get a resolution.

Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.

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