We are all human, so here's a quick reminder on how to get help:
Review Your Requests
Getting used to working with a remote team requires a different communication style and attention to detail. Before you get stressed, make sure your request is clear and easy to understand.
Sometimes, breaking your request into parts or reformatting the information can clear up a lot of confusion.
If that doesn't work…
Talk To Your Design Team
We are all adults, and if your designer missed something, let them know ASAP. They will correct the course as fast as possible and work hard to make things right.
If you still feel like there's an issue that's not being resolved or is being ignored…
Email The Support Team
An email to [email protected] will notify the Support Team and, in some cases, schedule a phone call to discuss the issue. Here, we can dive into your experience, identify what needs to be fixed, and reach a resolution.
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.