Cut-off times ensure that your design team can include your prioritized request within their daily work shift.

The cut-off time will appear in your settings drop-down menu when you click on your name at the top right corner of the page.

Please ensure your timezone is set up correctly in your profile settings to display the cut-off time according to your time zone.

What needs to be accomplished before the cut-off time?

Requests and revision submissions
Changes to the queue order or priority numbering

Past the cut-off time, these submissions/changes will no longer be visible to your design team and will be considered for the next shift.

Note: Submitting multiple requests before the cut-off time does not mean they will all be completed in a single shift. See: Turnaround Time Estimates

Prioritizing your requests for the day

If you need to confirm the priority order of your requests for the day, or if your changes/submissions made it within the cut-off time, you can send us a message by clicking the chat button on the lower right side of the screen or email us at [email protected]

If you're uncertain about the time used in your subscription's timezone, you can visit www.worldtimebuddy.com and use it to convert the times in your local timezone.

🛎 Graphics Team Production Hours

Overnight Team (MST/HKT)

⌨️ Our Graphics Team works from Monday to Friday, 4:30 pm - 1:30 am MST

(or Tuesday to Saturday, 7:30 am - 4:30 pm HKT (Hong Kong Standard Time))

⏰ Cut-off Time is 4 pm MST or 7 am HKT

⌛ One-hour break within the shift

🛎 Pro, Premium, & Power Team Production Hours

Pacific (PST)

⌨️ Our Pacific Team works from Monday to Friday, 9 am - 6 pm PST

⏰ Cut-off Time is 12 pm in your time zone (listed under My Profile, Time Zone)
⌛ One-hour break within the shift

Eastern (EST)

⌨️ Our Eastern Team works from Monday to Friday, 9 am - 6 pm EST

⏰ Cut-off Time is 12 pm in your time zone (listed under My Profile, Time Zone)
⌛ One-hour break within the shift

Australia (ACST)

⌨️ Our Australian Team works from Monday to Friday, 9 am - 6 pm ACST (Australian Central Standard Time)
⏰ Cut-off Time is 12 pm in your time zone (listed under My Profile, Time Zone)
⌛ One-hour break within the shift

UK (BST)

⌨️ Our UK Team works from Monday to Friday, 9 am - 6 pm BST (British Summer Time)
⏰ Cut-off Time is 12 pm in your time zone (listed under My Profile, Time Zone)
⌛ One-hour break within the shift

Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.