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Production Schedule: Cut-Off Times, Shift Hours, & Time Zones
Production Schedule: Cut-Off Times, Shift Hours, & Time Zones

Submit your design requests before the Cut-Off Time to prevent delays!

CJ Robles avatar
Written by CJ Robles
Updated over a week ago

⏱ Cut-Off Times

Cut-off times ensure that your design team can include your prioritized request within their daily work shift.

What needs to be accomplished before the cut-off time?

  • Requests and revision submissions

  • Changes to the queue order or priority numbering

Past the cut-off time, these submissions/changes will no longer be visible to your design team and will be considered for the next shift.

Note: Submitting multiple requests before the cut-off time does not mean they will all be completed in a single shift. See: Turnaround Time Estimates

If you need to confirm the priority order of your requests for the day, or if your changes/submissions made it within the cut-off time, you can send us a message by clicking the chat button on the lower right side of the screen or email us at [email protected]

📆 Production Schedule

If you are unsure about the hours in your timezone, you can head over to www.worldtimebuddy.com and use it to check the times with your local timezone.

Graphics Team Hours

Overnight Team (MST/HKT)

⌨️ Our Graphics Team works from Monday to Friday, 5 pm - 2 am MST

(or Tuesday to Saturday, 8 am - 5 pm HKT (Hong Kong Standard Time))

⏰ Cut-off Time is 5 pm MST/8 am HKT

⌛ One-hour break within the shift

Graphics Pro & Premium Team Hours

Pro Tip: We highly recommend that same-day requests are submitted by 12 noon of your subscription timezone instead of waiting til the last minute at 4:00 pm to avoid any unexpected delays.

Pacific (PST)

⌨️ Our Pacific Team works from Monday to Friday, 9 am - 6 pm PST

⏰ Cut-off Time is 4 pm PST
⌛ One-hour break within the shift

Eastern (EST)

⌨️ Our Eastern Team works from Monday to Friday, 9 am - 6 pm EST

⏰ Cut-off Time is 4 pm EST
⌛ One-hour break within the shift

Australia (ACST)

⌨️ Our Australian Team works from Monday to Friday, 9 am - 6 pm ACST (Australian Central Standard Time)
⏰ Cut-off Time is 4:00 PM ACST
⌛ One-hour break within the shift

UK (BST)

⌨️ Our UK Team works from Monday to Friday, 9 am - 6 pm BST (British Summer Time)
⏰ Cut-off Time is 4:00 PM BST
⌛ One-hour break within the shift

Need further help? Email us through [email protected], or click the chat button on the lower righthand-side of this window to chat with us.

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