If you’re an existing client with an Active or On Hold account, you may follow the steps below to download your files.
Via the Design Pickle Platform
Go to your request queue or use the search bar to look for the request title or ticket number of your request
Then, find the version you want to download
Click on the download icon beside the design's filename
Via Email
Search for the request title or ticket number of your request in your email inbox, then click on the download link to download your files.
FAQs
What if I have a canceled account? Can I still access my files?
No, you will not be able to access your requests and files through the Design Pickle Platform, unless you put your account On Hold, or re-subscribe.
Why must I pay the on-hold fee to download the designs I've already paid for?
Your request download links are always delivered to you upon completion. If you lost your files or need to re-download them, you put your account On Hold. The $14.99/mo fee covers the cost of access to our platform as well as our file storage server.
I still need my design files though, is there a workaround?
The only workaround to accessing your past design files is searching your email for the download links sent to you. Then simply click on the download link to download your files. However, we can't guarantee how long the download links will continue to work, since canceled accounts mean all services have been terminated for the account, including cloud file storage. We do not store files for canceled subscriptions.
If you have any questions or clarifications, please feel free to email [email protected] or just hit the chat icon on the bottom-right corner to get in touch with our awesome Customer Success Team!