If you’re an existing client with an active account, you can follow the steps below to download your design files.
We'll cover how to download:
Select the version that you'd like to download in the drop-down menu for Delivered Assets.
Click on the Download Icon on the right side of the screen.
Select only one file that you'd like to download.
Your download will begin.
Downloading Selected Files
Similar to the above, once you're in your request, select the asset you'd like to download.
Click on the Download Icon on the right side of the screen.
A pop-up will appear. Select all the file types you would like to download, then hit the download button.
Your download will begin.
Once complete, you will see the green 'download successful' banner.
Select the version that you'd like to download in the drop-down menu for Delivered Assets.
Click on the Download Assets button.
This will automatically start downloading a zip folder folder with all of the files from your chosen version.
Select All Versions in the drop-down menu for Delivered Assets.
Click on the Download Assets button.
This will automatically start downloading a zip folder folder with all of the files from all versions of your design request.
Search for the request title or ticket number of your request in your email inbox, then click on the download link to download your files.
After downloading your files, you may need to unzip them since multiple files are bundled into a zip folder.
Coming June 2025: All On Hold subscriptions will transition to the Base Platform subscription.
My download link doesn't work anymore! What do I do?
Download links expire after one week, but don't worry; as long as you have an active subscription, your files are stored with us!
You can download your design by going to the Design Pickle platform, looking for your design request, and then downloading it.
I've canceled my subscription, but I can still log into my account. Can I download my files?
No, you will not be able to access your requests and files through the Design Pickle Platform, nor will your files have guaranteed cloud storage unless you have an active/on-hold account.
The customer is responsible for promptly downloading, saving, and storing their files after receiving them via download links provided (available through email and through the platform), especially if you do not wish to keep your account on hold.
I've already paid for the designs, why can't I download them if I don't have a subscription?
Your design download links were delivered to you upon completing your design request and should have been promptly downloaded and saved at completion.
Cloud storage of your design files is an additional service that needs an ongoing active or on-hold subscription. The monthly on-hold fee covers the cost of access to our platform and our file storage service. (Note: We do not guarantee the storage of files for canceled subscriptions.)
If you lose your files or need to re-download them, you may put your account on-hold. However, the amount of time your files will be kept in our cloud storage without an active or on-hold subscription is not guaranteed.
I've already canceled, but I need to recover my files. I don't want to subscribe, is there a workaround?
Download links expire after one week. To access your design files beyond that, you'll need to be on at least an on-hold plan while they're still stored in our cloud.
We can't guarantee how long your files will remain available, as canceled accounts result in the termination of all services, including cloud storage.
I've been canceled for years, but I need to re-download my files. Can you help?
We can't guarantee how long your files will remain available, as canceled accounts result in the termination of all services, including cloud storage. We may be able to recover them if they were not affected by any changes to our cloud storage service. Reach out to our Support Team to check availability before signing up for an on-hold plan.
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.