⚠️ Important Note: Files are stored in your account for up to 120 days after cancellation. After this period, they’ll be permanently removed from our system and won’t be available for recovery. We recommend downloading and saving any important files before canceling your account.
If you're an existing client with an active account, you can follow the steps below to download your design files.
1. How to Download One File
Select the version that you'd like to download in the drop-down menu for Delivered Assets.
You can either click on the Download Icon on the right side of the screen or check the box on the left-hand side of the file itself.
A small pop-up will appear at the bottom of the screen that gives you multiple options for your file. You can either mark the file as approved, add to it, download it, or use the pop-out option for more download choices.
4. This pop-up will then give you the ability to download the selected file as well as convert it into a different format.
2. How to Download Selected Files
Downloading Selected Files
Similar to above, once you're in your request, select the assets you'd like to download.
Click on the Download Icon on the right side of the screen or on the pop-up at the bottom of the screen.
Once the pop-up appears. Select all the file types you would like to download, then hit the download button. (Zip files are not able to be converted into different formats. Only stand-alone files.)
Your download will begin.
Once complete, you will see the green 'download successful' banner.
3. How to Download All Files In One Version
Select the version that you'd like to download in the drop-down menu for Delivered Assets.
Click on the Download Assets button.
This will automatically start downloading a zip folder folder with all of the files from your chosen version.
4. How to Download All Files In All Versions
Select All Versions in the drop-down menu for Delivered Assets.
Click on the Download Assets button.
This will automatically start downloading a zip folder folder with all of the files from all versions of your design request.
5. How to Download Via Email
Search for the request title or ticket number of your request in your email inbox, then click on the View request button.
You will then be directed to the request page within the Design Pickle platform, and you can download your designs by following the steps above.
FAQs
As of June 2025: All On Hold subscriptions will transition to the Base Platform subscription.
Q: My download link doesn't work anymore. How can I download my files?
Download links expire after one week, but don't worry; as long as you have an active platform subscription, your files are stored with us!*
*Important Note: Design files delivered in 2020 or earlier are no longer available due to changes and migrations in our cloud storage service.
You can download your design by going to the Design Pickle platform, looking for your design request, and then downloading it.
We only store files for up to 120 days after an account is cancelled. After this period, all files are permanently removed from our system and cannot be recovered. We strongly encourage you to download and save any important files before cancellation.
Q: I've canceled my subscription, but can still log in to my account. Can I download my files?
No, you will not be able to access your requests and files through the Design Pickle Platform, and your files will not be guaranteed cloud storage unless you have an active platform subscription.
The customer is responsible for promptly downloading, saving, and storing their files after receiving them via download links provided (available through email and through the platform), especially if you do not wish to keep your account on hold.
Q: I've already paid for the designs. Why can't I download them if I don't have a subscription?
Your design download links were delivered to you upon completion of your design request and should have been promptly downloaded and saved upon completion.
Cloud storage of your design files is an additional service that needs an ongoing active platform subscription. The platform fee covers the cost of access to our platform and our file storage service. (Note: We do not guarantee the storage of files for canceled subscriptions.)
If you lose your files or need to re-download them, you may put subscribe once more to a platform subscription. However, the amount of time your files will be kept in our cloud storage without an active or on-hold subscription is not guaranteed.
Q: I've already canceled, but I need to recover my files. I don't want to subscribe. Is there a workaround?
Download links expire after one week. To access your design files beyond that, you'll need to be on at least a base platform subscription while they're still stored in our cloud.
Files are stored in your account for up to 120 days after cancellation. After this period, they’ll be permanently removed from our system and won’t be available for recovery. We recommend downloading and saving any important files before canceling your account.
Q: I've been canceled for years, but need to re-download my files. Can you help?
We only store files for up to 120 days after an account is cancelled. After this period, all files are permanently removed from our system and cannot be recovered. We strongly encourage you to download and save any important files before cancellation.
We may be able to recover them if they were not affected by any changes to our cloud storage service.
Important Note: Design files delivered in 2020 or earlier are no longer available due to changes and migrations in our cloud storage service.
Reach out to our Support Team to check availability before signing up for an on-hold plan.
Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.