If you’re an existing client with an Active or On Hold account, you may follow the steps below to download your individual design files.
Via the Design Pickle Platform
Go to your request queue or use the search bar to look for the request title or ticket number of your request
Then, find the version you want to download
Click on the download icon beside the design's filename
Search for the request title or ticket number of your request in your email inbox, then click on the download link to download your files.
I've canceled my subscription but I can still log into my account. Can I download my files?
No, you will not be able to access your requests and files through the Design Pickle Platform, nor will your files have guaranteed storage unless you continue to have an Active/On Hold account.
Why must I pay the On Hold fee to get the designs I've already paid for?
Your request download links have been delivered to you upon completion, and by that time should have been saved on your end. If you lost your files or need to re-download them, you may put your account On Hold. The $14.99 per month fee covers the cost of access to our platform and our file storage service. (Note: We do not guarantee to store files for canceled subscriptions.)
I've already canceled but I need to recover my files, is there a workaround?
The only workaround to accessing your past design files is searching your email for the download links sent to you. Then simply click on the download link to download your files. As we do not guarantee storing files for canceled subscriptions, we also cannot guarantee how long the download links will continue to work, since canceled accounts mean all services have been terminated for the account, including cloud file storage.
If you have any questions or clarifications, please email [email protected] or just hit the chat icon on the bottom-right corner to contact our awesome Customer Success Team!