On April 12, 2021, we introduced a refreshed take on our Essentials Graphic Design and Custom Illustration services called Scale. Now, starting January 10, 2022, our Scale plans transitioned to the simplified Graphics plan, which includes both Graphic Design and Custom Illustrations, all under 1 plan!
Under the Graphics plan, a design team is assigned to your account, instead of just one specific designer. Now, your requests will be assigned to the best possible designer (or illustrator) within that team, depending on your request type.
One designer will work on your requests one at a time per business day. But with having a team assigned to your account, you'll be able to utilize the skills from multiple designers!
If you would like multiple designers to work on your account per business day (eg: 2 designers working simultaneously), you may want to add more subscription stacks in your account.
If you have any questions or clarifications, please feel free to email [email protected] or just hit the chat icon on the bottom-right corner to get in touch with our awesome Customer Success Team!