Designated designers only apply to Pro, Premium, and Power subscriptions and are your primary point of contact in Slack chat.

Upon subscribing to our services, it takes about 1-2 business days before your account is matched with a designer.

Our Graphics plan does not include a designated designer. Instead, your requests are assigned based on your request type, which will be matched to an available designer from our creative pool with the skillset required to complete your request.

Our Pro and Premium plans come with 1 designated designer per subscription, depending on the request type you most frequently need.

For example, a Pro plan subscriber who primarily needs presentation designs will be paired with a Presentation Designer as their designated designer. However, if they need a few illustration requests done, the request will be handed off to a Custom Illustrator instead.

While we aim to assign your designated designer most of your requests, this might not always be possible. If your designated designer is unavailable, keep your Team Back-Up ON so that there's always someone working on your request queue!

See: How do I reach my designer or creative team?

Our Power plans come with the best Design Pickle has to offer! You will have a designated design team assigned to your account.

To learn more about the full perks of being on a Power plan, please contact your Customer Success point person or our Support Team if you need any assistance.

Sometimes, your primary or designated designer may change due to various factors such as professional growth opportunities, organizational reassignments, or other factors.

In any dynamic industry, things change, designers progress in their careers, workload distribution fluctuates, and partnerships evolve. There is no guarantee that your designated designer will be permanently assigned to your account, but they will be assigned to you for as long as possible.

Rest assured, we remain committed to delivering the best of our service. Should any transitions need to occur, we have processes in place to assist in a smooth transition.

Not at all! While each designer may have multiple customer requests per day, our platform ensures each customer will get their requests worked on per business day, so remember to set your queue order for the day's priorities.
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​See: How To Manage Your Request Queue

The designer designation is also limited based on how many customers a creative team can handle. A customer will not get assigned to a creative team with a full roster of customers.

If one customer asks for more work for a particular day, this may be pushed back so that it will not affect another customer's queue progress. Also, if you request more work beyond the team's capacity for the day, your request may be worked on the next day.

See: Turnaround Time Estimates

Consider upgrading your subscription to occupy more 'slots' with the same designer (if they have the capacity) or bringing in an additional designer to speed up the process.

2 subscriptions mean a 2x cost and 2x design output, 3 subscriptions mean a 3x cost and 3x design output, and so on (except Power plans)

While some customers might find this essential, others can maximize their subscription(s) through different approaches. Effective planning and managing your request queue can help you maximize your subscription and your designer's capacity!

See: I'm in a rush! How can I get more designs completed faster?

Need further help? Email us through [email protected], or click the chat button on the lower right-hand side of this window to chat with us.