Designated designers only apply to Pro or Premium subscriptions and are your primary point of contact in Slack chat.
Upon subscribing to our services, it takes about 1-2 business days before your account is matched with a designer.
Our Graphics plan does not include a designated designer. Instead, your requests are assigned based on your request type, which will get matched to an available designer from our creative pool with the skillset required to complete your request.
Graphics Pro and Premium
Our Pro and Premium plans come with 1 designated designer per subscription, depending on the request type you most frequently need.
For example, a Pro plan subscriber who primarily needs presentation designs will be paired with a Presentation Designer as their designated designer. However if they need a few illustration requests done, the request will be handed off to a Custom Illustrator instead.
While our goal is to assign your designated designer most of your requests, this might not always be possible. In case your designated designer is unavailable, keep your Team Back-Up ON so that there's always someone working on your request queue!
Do other customers get prioritized over me?
Not at all! While each designer may have multiple customer requests per day, a system in place ensures each customer will get their requests worked on per business day, so remember to set your queue order for the day's priorities.
Learn more about managing your queue here.
The designer designation is also limited based on how many customers a creative team can handle. A customer will not get assigned to a creative or team who already has a full roster of customers.
If one customer asks for more work for a particular day, this may be pushed back so as not to affect another customer's queue progress. Likewise, if you request more work beyond the team's capacity for the day, your request may be worked on the next day.
I need a large project completed asap. How can I get more work done faster?
You could upgrade your subscription, and take up 2 or more 'slots' from the same designer (if they have enough capacity), or get a different designer onboard your account to speed things up. 2 subscriptions/designers will cost 2x your monthly fee, 3 subscriptions will cost 3x, and so on.
Some customers may find this necessary, while others can maximize their subscription by other means. With proper planning and request queue management, you can get the most out of your subscription and your designer's bandwidth!
To do that, make sure that you give your designer enough lead time to complete your projects, especially large ones, by submitting them well in advance of your deadline.
If you'd like to have your request reviewed and get a properly assessed estimate* of completion, or if you'd like to ask if your designer can hit a certain deadline, you can ask your designer directly, or contact the Customer Success team at [email protected]. The team will then assess your request and let you know whether the team can hit the deadline, or suggest account upgrades to make it possible to complete your project by your desired timeframe.
(*Estimates will still depend on how smoothly the request progress goes, so revisions in between or other priority requests added into your queue will delay the completion date.)